📚 BEST-SELLER - The Greatest Story Ever Told! by Bear Grylls 📚
📚 BEST-SELLER - The Greatest Story Ever Told! by Bear Grylls 📚
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market.
No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt.
What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity.
This book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You’ll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.
Delivery to the UK is FREE if you spend over £10.
See below for more information or go through the checkout process for more options.
Assuming your ordered items are in stock we will aim for your order to leave our warehouse within 1-2 working days of your order being placed.
From the product pages of an item you are able to see if we have an item in stock with one of the following messages, you can also see this at the checkout and in your confirmation email once ordered:
The time between your order being dispatched and its arrival depends on the delivery company’s services and the delivery option you choose at checkout. If you select Next Working Day Delivery you will receive an email confirming the items' dispatch and that they will be received the day after (please ensure that someone is at the delivery address to receive Courier deliveries).
When you place an order you can select the type of delivery that best suits your needs.
Standard Whistl Delivery (Similar to 2nd Class post) under £10 = £2.75
Standard Whistl Delivery (Similar to 2nd Class post) = FREE over £10
Tracked Whistl UK Delivery (Similar to 1st Class post) - Order Value between £0.00 - £19.99 = £4.00
Tracked Whistl UK Delivery (Similar to 1st Class post) - Order Value between £20.00 - £49.99 = £6.00
Next Working Day Courier UK Delivery (for items in stock and ordered by 1pm) (2 Day Service for NI): £7.99
European Shipping Rate 1: £0.00 - £20.00 = £7
European Shipping Rate 2: £20.01 - £40.00 = £9
European Shipping Rate 3: £40.01 - £60.00 = £12
European Shipping Rate 4: £60.01+ = £20
Outside Europe Delivery - Order Value between £0.00 - £10.00 = £12
Outside Europe Delivery - Order Value between £10.01 - £50.00 = £20
Outside Europe Delivery - Order Value between £50.01+ = £35.00
Australia & New Zealand:
Order Value between £0.00 - £10.00 = £19
Order Value between £10.01 - £20.00 = £29
Order Value between £20.01 - £30.00 = £39
Order Value between £30.01 - £40.00 = £49
Order Value between £40.01 - £50.00 = £59
Orders over £50 not accepted online currently. Contact us for accurate postage costs.
Please note that we are still shipping to the EU and the rest of the world but due to Brexit there maybe delays and customs charges in the country of your delivery. Unfortunately this is outside of our control.
You will be sent an email informing you when your order has been dispatched. In addition to this you can follow the progress of each item you have ordered by checking your account details (login and click on ‘My Account’ on the top right of the screen).
Our warehouse and offices will be closed on national holidays. Orders placed during these times will be processed upon commencement of business.
